1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support.
Personal Information
- Name, email address, phone number
- Billing and shipping addresses
- Payment information needed to process and manage your order
- Order history and preferences
- Account credentials
Automatically Collected Information
- IP address and device information
- Browser type and version
- Pages visited and time spent on our site
- Referring website information
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and account
- Provide customer support
- Send marketing communications (with your consent)
- Improve our website and services
- Prevent fraud and ensure security
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who help us operate our business (payment processing, shipping, email services)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent for specific purposes
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. This includes:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Google Analytics to understand website usage
- Marketing Cookies: Facebook Pixel and other advertising platforms for targeted marketing
- Preference Cookies: To remember your settings and preferences
You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.
5. Third-Party Services
Our website integrates with various third-party services:
- Google Analytics: For website analytics and performance tracking
- Facebook Pixel: For advertising and remarketing purposes
- Email Service Providers: For transactional and marketing emails
- Shipping Partners: For order fulfillment and tracking
These services have their own privacy policies and may collect information independently.
6. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- SSL encryption for data transmission
- Secure payment processing through PCI-compliant providers
- Regular security audits and updates
- Access controls and employee training
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Request your data in a portable format
To exercise these rights, please contact us at privacy@electfit.com.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Generally:
- Account information: Until you delete your account
- Order information: 7 years for tax and legal purposes
- Marketing data: Until you opt-out or we determine it's no longer needed
- Website analytics: 26 months (Google Analytics default)
9. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
11. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically.
12. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at:
ElectFit
Email: privacy@electfit.com
Website: https://electfit.com