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Proudly serving women in the Philippines

Refund Policy

Last updated: August 25, 2026

1. Return Window

We offer a 30-day return window from the date of delivery for most items. To be eligible for a return, items must be:

  • Unworn, unwashed, and in original condition
  • In original packaging with all tags attached
  • Free from any damage, stains, or odors
  • Accompanied by proof of purchase

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Underwear and intimate apparel
  • Swimwear (unless tags are still attached and hygiene liner is intact)
  • Items that have been worn, washed, or damaged
  • Custom or personalized items
  • Final sale or clearance items (marked as such)
  • Gift cards

3. How to Return Items

To initiate a return, please follow these steps:

  1. Contact Us: Email support@electfit.com with your order number and reason for return
  2. Receive Authorization: We'll provide you with a Return Merchandise Authorization (RMA) number
  3. Package Items: Securely package items in original packaging when possible
  4. Include RMA: Include the RMA number clearly visible on the package
  5. Ship Back: Send items to our returns address (provided with RMA)

Important: Returns without an RMA number may be delayed or rejected.

4. Return Shipping

  • Defective Items: We provide prepaid return labels for defective or incorrect items
  • Change of Mind: Customer is responsible for return shipping costs
  • International Returns: Customer is responsible for all return shipping costs and customs fees
  • Lost Returns: We recommend using trackable shipping methods

We are not responsible for items lost in transit during return shipping.

5. Refund Processing

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days to inspect and process
  • Refund Method: Refunds are issued to the original payment method
  • Refund Timeline: 5-10 business days for refunds to appear (varies by bank/card issuer)
  • Partial Refunds: May apply if items show signs of use or damage

You will receive an email confirmation once your refund has been processed.

6. Exchanges

We currently do not offer direct exchanges. To exchange an item:

  1. Return the original item following our return process
  2. Place a new order for the desired item/size/color
  3. We'll process your refund once the return is received

This ensures you receive your preferred item quickly while your return is being processed.

7. Defective or Incorrect Items

If you receive a defective or incorrect item:

  • Contact us immediately at support@electfit.com
  • Provide photos of the defect or incorrect item
  • We'll provide a prepaid return label
  • Full refund or replacement will be provided
  • No restocking fees apply

8. Damaged Packages

If your package arrives damaged:

  • Take photos of the damaged package and contents
  • Contact us within 48 hours of delivery
  • Do not discard the packaging until instructed
  • We'll work with the shipping carrier to resolve the issue

9. Restocking Fees

Restocking fees may apply in the following situations:

  • Items returned without original packaging: 15% restocking fee
  • Items showing signs of wear or damage: Up to 50% restocking fee
  • Items returned after 30 days: 25% restocking fee (if accepted)

No restocking fees apply to defective or incorrect items.

10. Late or Missing Refunds

If you haven't received your refund after the expected timeframe:

  1. Check your bank account or credit card statement
  2. Contact your bank or credit card company (processing can take time)
  3. Contact us at support@electfit.com with your order number

11. Gift Returns

Items purchased as gifts can be returned following the same policy:

  • Gift recipient can return items with gift receipt
  • Refunds for gifts are issued as store credit
  • Original purchaser can request cash refund with original receipt

12. Seasonal and Sale Items

Special conditions may apply to seasonal and sale items:

  • Final Sale Items: Clearly marked and not eligible for return
  • Seasonal Items: Must be returned within 14 days
  • Sale Items: Subject to standard return policy unless marked final sale

13. International Returns

For international customers:

  • Customer is responsible for all return shipping costs
  • Items must be declared accurately for customs
  • Customer is responsible for any customs fees or duties
  • Processing may take longer due to international shipping

14. Contact Information

For questions about returns or refunds, please contact us:

ElectFit Customer Service
Email: support@electfit.com
Phone: Available through our website contact form
Hours: Monday-Friday, 9 AM - 5 PM EST

Please have your order number ready when contacting us for faster service.

15. Policy Changes

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.